Tree Houses

CHECK-IN PROCEDURE: We will send you an email before your arrival date that contains our check-in procedure (as well as after-hour check-in procedures). If you do not check your email often or do not have one, you can opt into text messaging. Please let us know at the time you make your reservation which way is the best way to get in touch with you.

CANCELLATION:

• If you cancel at least 2 weeks (14 or more days) prior to your arrival date, you will receive full reimbursement for your stay.
• If you cancel 2-13 days prior to your arrival date, you will be charged a $50 cancellation fee, and we will refund the difference back to you.
• If you cancel within 48 hours of your reservation, you will be charged a cancellation fee of one night and we will refund the difference back to you.
• If you cancel at least 24 hours before your arrival date, you will also be given the option of receiving a lodging gift certificate in the full amount that you paid to redeem on a stay with us at a later date in lieu of a refund.

PET POLICY: Non-Service animals, including emotional support animals (per ADA and Arkansas State Law), are not allowed in this suite. The Siberian and Bengal Suites are pet-friendly and can be rented if you wish to travel with your furry companion!

INCLEMENT WEATHER: Turpentine Creek Wildlife Refuge does close during extreme weather conditions. We do not typically close for basic weather like rain or wind, but it depends on the severity of the weather. The team will monitor weather situations to make the call to close the refuge when the weather is deemed too dangerous for visitors and staff. Announcements will not be made until the day of the closing since the weather in North West Arkansas can change quickly. Some weather conditions that might constitute closing the refuge are lightning (Which may delay tours), tornados, fires, extreme temperatures, blizzards, freezing rain, icy road conditions, and other violent acts of nature. If any of these situations are predicted please check for closing information on our social media accounts or call the refuge to double-check.

QUIET TIME: 11 pm to 8 am is designated as a quiet time for all overnight lodging guests.

NON-SMOKING: All of our rooms are non-smoking and non-vape rooms. If you smoke or vape in your room, a $250.00 Smoking Penalty Charge will be charged to the credit card on file. If you are a smoker, please ensure that any doors or windows in your room are closed to prevent cigarette smoke or vape fumes from getting into the room. Smoking of any kind is prohibited in the Self-Discovery area, on the tour loop, or within 6 feet of any animal enclosure.

GRILL POLICY: Due to fire-hazard, no grills or portable heaters are allowed.