CANCELLATION:
- If you cancel at least 2 weeks (14 or more days) prior to your arrival date, you will receive full reimbursement for your stay.
- If you cancel 2-13 days prior to your arrival date, you will be charged a $50 cancellation fee, and we will refund the difference back to you.
- If you cancel within 48 hours of your reservation, you will be charged a cancellation fee of one night and we will refund the difference back to you.
- If you cancel at least 24 hours before your arrival date, you will also be given the option of receiving a lodging gift certificate in the full amount that you paid to redeem on a stay with us at a later date in lieu of a refund.
PET POLICY: Our RV Spots are pet-friendly! We charge a non-refundable fee of $15.00 per non-service animal (this fee also applies to emotional support animals, per ADA, and Arkansas State Law). If your animal is not a dog, please gain approval from one of TCWR’s lodging staff members. Non-service animals are not allowed in the Self-Discovery Area or on the tour loop.
INCLEMENT WEATHER: Turpentine Creek Wildlife Refuge does close during extreme weather conditions. We do not typically close for basic weather like rain or wind, but it depends on the severity of the weather. The team will monitor weather situations to make the call to close the refuge when the weather is deemed too dangerous for visitors and staff. Announcements will not be made until the day of the closing since the weather in North West Arkansas can change quickly. Some weather conditions that might constitute closing the refuge or delaying tours are lightning, tornados, fires, extreme temperatures, blizzards, freezing rain, icy road conditions, and other violent acts of nature. If any of these situations are predicted please check for closing information on our social media accounts or call the refuge to double-check.
GRILL POLICY: Due to fire hazards, no grills or portable heaters are allowed.
QUIET TIME: 11 pm to 8 am is designated as quiet time for all overnight lodging guests.
7-DAY: Guests may not stay for more than 7 days at a time in one of our RV Spots.
SEPTIC: Septic hook-up is not currently available. There is no dumping station on the property. There are two places in Eureka Springs where you can dump waste. We can provide you with that information upon request.
PARKING: Guests must park within their personal camping area or just across from their site. Guests are not allowed to park in other campsites. A charge of $50.00 per night will be charged to guests that park in other campsites.
DISCLAIMER:
If there is a burn ban for our county, we are not allowed to sell firewood or allow guests to burn in their fire pits.